FAQ'S
How long does shipping take?
Orders are processed within 2–3 business days (Monday to Friday).
Once dispatched, delivery within the United Kingdom typically takes 6–12 business days in total.
For full details, please see our Shipping Policy.
Do you offer free shipping?
Yes. We offer free standard shipping on all UK orders, with no minimum spend required.
Can I return my order?
Yes. You can request a return within 30 days of delivery, provided the item is unworn, unused, and returned in its original condition with tags attached.
For more information, please review our Return & Refund Policy.
How do I start a return?
To request a return, please contact us at info@varelo.com with your order number and reason for return.
Once approved, we will provide further instructions.
When will I receive my refund?
Once your return has been received and inspected, refunds are processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or payment provider to complete the transaction.
What payment methods do you accept?
We accept secure payments via Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay.
All transactions are encrypted and securely processed.
For more information, please see our Payment Policy.
Is my payment information secure?
Yes. Our website uses SSL encryption and all payments are PCI DSS compliant.
We do not store or have access to your full payment card details.
How can I track my order?
Once your order has been dispatched, you will receive a tracking link by email.
You can use this link to follow your delivery status.
What if my order arrives damaged or incorrect?
Please inspect your order upon delivery. If your item arrives damaged or incorrect, contact us immediately at info@varelo.com so we can assist you.
How can I contact Varelo?
You can reach us at info@varelo.com.
Our customer service team operates during the following hours:
Monday – Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond within 24 hours.